At Tn31food, customer satisfaction is our top priority. We strive to ensure that you are happy with your purchase. If you are not fully satisfied with your product, please review our Return and Refund Policy below.
1. Returns
- You may request a return within 5-7 days of receiving your product.
- To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it, with original packaging intact.
- Certain items, such as opened food products, personal care items, or customized products, may not be eligible for return unless they arrive damaged or defective.
2. Return Process
- To initiate a return, please contact us at tn31food@gmail.com or +1 212 244 2681, +1 212 244 2682 with your order number, reason for return, and photos (if applicable).
- Once your return request is approved, we will provide instructions on how and where to send your item.
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or damaged item).
3. Refunds
- Once we receive and inspect your returned item, we will notify you about the status of your refund.
- If approved, your refund will be credited back to your original method of payment within 5-7 business days.
- Shipping charges are non-refundable unless the return is due to a defect or an error on our part.
4. Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 48 hours of receiving it with clear photos of the product and packaging.
- Replacement for products will be done within 5-7 days.
5. Non-Returnable Items
The following items are non-returnable:
- Opened or used products
- Items not in original condition
- Products returned after the eligible return window