At Tn31food, we aim to provide a seamless and reliable shopping experience. This Shipping & Cancellation Policy outlines the terms related to the shipping of products and order cancellations.
Shipping Policy
1. Shipping Locations
- We currently ship across India and selected international locations.
- If your area is not serviceable, we will inform you promptly.
2. Shipping Time
- Orders are usually processed within 1–2 business days after confirmation.
- Delivery typically takes 3–7 business days depending on the destination and courier service.
- Rural or remote areas may require additional delivery time.
3. Shipping Charges
- Shipping charges (if any) will be calculated and displayed at checkout.
- Free shipping may be offered for orders above a certain amount (e.g., free shipping for orders over ₹499).
4. Tracking Your Order
- Once your order has been shipped, you will receive an email/SMS with tracking details.
- You can use the provided tracking number to monitor your shipment.
5. Delays
- While we strive to deliver on time, unforeseen delays (e.g., weather, courier issues, public holidays) may occur.
- Tharaaka is not liable for delays once the order has been handed over to the courier.
Cancellation Policy
1. Order Cancellation by Customer
- Orders can be canceled within 6 hours of placing the order or before the order is shipped.
- To request a cancellation, please contact us immediately at tn31food@gmail.com or +1 212 244 2681.
- If the order is already shipped, it cannot be canceled. However, you may initiate a return after receiving the product (please refer to our Return & Refund Policy).
2. Order Cancellation by Tn31food
- We reserve the right to cancel orders due to:
- Unavailability of products
- Payment issues
- Incorrect or incomplete address details
- Any suspicious or fraudulent activity
- In such cases, a full refund will be processed to the original payment method.